Restore Avatar World Purchases: Missing Packs & Sign In Help

Choose the problem that matches your screen

Ask the adult who manages purchases to help. This wiki cannot inspect your account, receipt, payment status or game save.

Pazu’s Restore Purchases steps

Use the same Apple ID or Google account that made the original purchase. Pazu’s current help describes this route:

1. Open the Pazu game where the purchase was made.
2. Open Grown Ups at the top right, then check Account.
3. If Account shows a signed-in Pazu account, scroll down and log out as instructed by Pazu.
4. If you only see Sign In, skip the logout step; do not create an account or make a purchase just to continue.
5. Return to the main Grown Ups screen and select Restore Purchases.
6. Wait for the process to finish and check the affected content.

The Pazu sign-in screen and your Apple or Google store account are different things. This route does not instruct you to sign out of your device’s store account. Follow the live Pazu instructions if its interface changes.

Only Sign In is visible — what now?

Pazu explicitly says to skip the account-logout step when only Sign In is shown. Return to Grown Ups and look for Restore Purchases. An empty sign-in screen is not proof that you need to repurchase the pack.

If Restore Purchases itself is missing, stop and record the game name, installed version and visible menu labels for support. We have not verified a replacement menu path for every device.

Restoration is not a way to refill spent coins

Apple distinguishes consumable purchases, such as game currency, from restorable purchases such as eligible upgrades or subscriptions. Apple says consumables cannot be restored. This is a platform rule, not a classification of every Avatar World offer.

Already spent currency and a paid order that never arrived are different issues. For an undelivered order, ask the account holder to check the payment record and contact official support. Do not share a password, verification code or payment details with a “coin generator.”

Android: check whether the payment completed

Google Play’s help recommends checking connectivity and reopening the app, then confirming the transaction. The account holder can open Google Play → profile → Payments & subscriptions → Budget & history. A pending transaction is not the same as a completed payment.

If payment completed but the item is still absent, use Pazu support. This guide does not recommend clearing application data, resetting a world or reinstalling as a purchase fix.

Prepare a useful support request

1. Note the device, purchase store and installed game version.
2. Name the missing pack or order without including account passwords.
3. Describe whether it is locked, undelivered or absent from a saved room.
4. Record which restore step or menu label you reached.
5. Have the account holder send relevant order information only through official support.

Open Pazu support ↗

Do not send receipts to this wiki or post identifying details about children publicly. For a separate multiplayer update prompt, use the multiplayer checklist; restoring purchases is not an established fix for that message.